Your COVID-19 Health Insurance Benefits
Health Choice Utah is concerned about the health and well-being of our members. Our greatest sympathies go out to all people in the US and Utah who are suffering directly from COVID-19 or have lost a loved one from this deadly virus.
The following is a list of benefits to our members that have been updated in order to support our community. If you have any questions about these updated benefits please call the customer service phone number listed on your health insurance ID card. If you believe you are having symptoms, or you have questions about your health, please call your physician or the following hotline with the University of Utah (one of our In-Network Providers):
Coronavirus Hotline: 801-587-0712 or Toll Free 844-745-9325.
You can get at home COVID-19 tests directly from the federal government. These tests will be delivered directly to your house at no cost to you. For more information and to order your tests visit: https://www.covidtests.gov/.
Health Choice Generations Members
The following list of Medicare benefits have been updated in response to COVID-19 and will be extended through April 14, 2022.
| Benefit Description | Coverage |
| Vaccination | Covered 100% |
| Booster (when available) | Covered 100% |
| Home-Based testing when ordered by a physician (frequency limit: 1 test every 6 months) | Covered 100% |
| Serology (Antibody) testing ordered by a physician | Covered 100% |
| In-person office visits, urgent care and emergency room related to COVID-19 | Covered at the current benefit level |
| Testing related to COVID-19 ordered by a physician (no limit on the number of tests) | Covered 100% at an in-network provider |
| Treatment related to COVID-19 | Covered at the current benefit level |
Health Choice Utah Members
The following list of Medicaid benefits have been updated in response to COVID-19 and will be extended through April 14, 2022.
| Benefit Description | Coverage |
| Vaccination | Covered 100% |
| Booster (when available) | Covered 100% |
| Home-Based testing when ordered by a physician (frequency limit: 1 test every 6 months) | Covered 100% |
| Serology (Antibody) testing ordered by a physician | Covered 100% |
| In-person office visits, urgent care and emergency room related to COVID-19 | Covered at the current benefit level |
| Testing related to COVID-19 ordered by a physician (no limit on the number of tests) | Covered 100% at an in-network provider |
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For a list of FDA-approved OTC COVID-19 tests, call pharmacy customer service at 855-864-1404. For more information, see our FAQ here. |
Covered 100% at an in-network pharmacy |
| Treatment related to COVID-19 | Covered at the current benefit level |
| Telehealth visits with your doctor (audio or video) related to COVID-19 | Covered at the current benefit level |
| Early prescription refills | Available on a case-by-case basis by working through your local pharmacy |
COVID-19 Alerts
Fraud Alert– The U.S. Department of Health and Human Services Office of Inspector General is alerting the public about fraud schemes related to the COVID-19, commonly referred to as coronavirus.
Fraudsters are offering COVID-19 tests in exchange for personal details, and are targeting members in a number of ways, including telemarketing calls, social media platforms, and door-to-door visits. The personal information the fraudsters collect may be used to fraudulently bill health plans or commit medical identity theft. The following ways have been recommended for members to protect themselves from fraud:
- Beneficiaries should be cautious of unsolicited requests for their Medicare, Medicaid, or insurance numbers.
- Be suspicious of any unexpected calls or visitors offering COVID-19 tests or supplies. If your personal information is compromised, it may be used in other fraud schemes.
- Ignore offers or advertisements for COVID-19 testing or treatments on social media sites.
- A physician or other trusted healthcare provider should assess your condition and approve any requests for COVID-19 testing.
If you think you are a victim of a scam or attempted fraud involving COVID-19, you can report it by calling a University of Utah Health Plans Customer Service Advocate at:
- Health Choice Utah: 1-877-358-8797
- Health Choice Generations: 1-844-457-8943
COVID-19 Vaccine Information
WHO CAN GET VACCINATED? All Utahns ages 16 and older can get the vaccine. Stay updated on Utah’s Vaccine Distribution by visiting coronavirus.utah.gov/vaccine-distribution.
WHERE DO I GET VACCINATED? When you become eligible, you can get your COVID-19 vaccine at your local health department. Call or visit your county’s health department website to schedule a vaccination appointment.
QUESTIONS ABOUT THE VACCINE? Information about side effects, vaccine safety, and how the COVID-19 vaccine works is available at the Utah Department of Health Coronavirus website: coronavirus.utah.gov or the CDC’s website: cdc.gov/coronavirus. If you prefer to talk on the phone you can also call the COVID-19 info line at 1-800-456-7707.