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GENERAL NEWS

BetterDoctor® Portal for Improved Provider Directory Accuracy

The federal No Surprises Act requires health plans to verify the accuracy of provider directory information every 90 days. In addition to staying compliant, an accurate provider directory ensures our members are able to find you, removing barriers to health care for patients.

Health Choice Utah uses the BetterDoctor® online portal from Quest Analytics® to gather this data.

WHAT YOU NEED TO KNOW

  • BetterDoctor will contact you every 90 days by fax, mail, email, and/or telephone to verify your provider directory information via the BetterDoctor online verification portal. In some cases, BetterDoctor will establish a roster process for larger practices.
  • You need to attest, or provide changes, when you are contacted.
  • BetterDoctor will forward your changes or attestation toHealth Choice Utah to enter into our systems.
  • Large practices (50+ providers) may submit rosters instead of attesting individually through BetterDoctor.

COMMON PROVIDER DIRECTORY DISCREPANCIES

  • The practitioner no longer practices at the office.
  • The practitioner is not accepting new patients.
  • The phone number listed isn’t the scheduling number, is incorrect, or is disconnected.

RESOURCES